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At Maxronmart, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to cancel an order or request a refund. Please review our policies below to understand how we handle cancellations and refunds.
Order Cancellation
• Before Shipping: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and provide a full refund.
• After Shipping: If your order has already been shipped, cancellation is not possible. You may return the product once it has been delivered, following our return process outlined below.
• The order may be cancelled before shipment due to any of the following reasons:
o The specific product/model is out of Stock.
o The order could not be shipped within the specified timeline.
o On customers request
o The shipping address is not serviceable.
o Any other reason beyond the control.
Return and Refund
Please connect with our customer care via email or call.
The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
Ensure to collect the return address from customer care.
Pack the product properly and label the product with the order number, return address and your address.
Follow the instructions of customer care carefully for packaging and returning the product using courier services.
Ensure that the awb / tracking number is shared with customer care.
The order shall be considered for refund only if we receive the product in undamaged condition with original packaging. [There should be no scratches, no dents etc.]
Caution: Please ensure to pack the product properly before handing it over to courier.
• Eligibility: We accept returns within 4 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that have been opened, used, or damaged by the customer may not be eligible for a refund.
• Return Process: To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send the product back to us. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
• Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Non-Returnable Items: Certain items may not be eligible for return or refund, such as clearance items, custom orders, or digital products. These items will be clearly marked as non-returnable on the product page.
Exclusion:
A refund can be refused if the following conditions are met.
The product is completely broken and unusable or with scratches or incomplete without original packaging.
The product is returned beyond the required return date or you have not informed us about the concern during the warranty period
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will work with you to resolve the problem, either by replacing the item or providing a refund.
